Open to IT roles, remote or near Cresson, PA

Jack Hiles

CompTIA certified IT professional focused on helpdesk, cloud support and automation.

Work with me Download resume
3+ yrsEnterprise IT support
100+Users supported
30%Faster ticket resolution

01 / About

Reliable systems, happy users

I'm a CompTIA A+ and Network+ certified IT professional with 3 years of hands-on helpdesk experience supporting 100+ users in an enterprise environment. I was promoted from intern to Lead Helpdesk Technician, and I write automation scripts that cut ticket resolution time by 30%. I'm especially interested in cloud infrastructure, virtualization and building reliable systems.

Systems & Identity

  • Windows
  • Windows Server
  • Linux
  • Active Directory
  • Microsoft 365

Networking & Hardware

  • Networking
  • PC builds
  • Maintenance
  • Troubleshooting

Scripting & Automation

  • PowerShell
  • Python
  • Batch

Virtualization & Cloud

  • Proxmox
  • Docker
  • Cloud infrastructure

Remote Support

  • Splashtop
  • AnyDesk
  • Microsoft Remote Desktop

Web & Data

  • HTML
  • CSS
  • JavaScript
  • MySQL
  • WordPress

02 / Experience

Experience & certifications

Lead Helpdesk Technician

3 years · Tier 1 & 2 support · 100+ users

  • Promoted from intern to lead technician based on performance and initiative.
  • Cut ticket resolution time by 30% with PowerShell and Python automation scripts.
  • Managed hardware, software, networking and Active Directory for the whole organization.
  • Owned enterprise documentation, with a focus on clear communication with non-technical users.

Certifications

CompTIA Network+

Networking installation, configuration and troubleshooting.

2025

CompTIA A+

Industry-standard certification for IT support and troubleshooting.

2024

CompTIA ITF+

Foundational IT knowledge and skills.

2023

03 / Education

Computer programming coursework

A technical foundation that covers systems and databases through to full application development.

  • CISM 2201Foundations of Computer Applications3 cr
  • CIST 1001Computer Concepts4 cr
  • CIST 1130Operating Systems Concepts3 cr
  • CIST 1220Structured Query Language4 cr
  • CIST 1305Program Design and Development3 cr
  • CIST 1510Web Development I3 cr
  • CIST 2120Supporting Application Software4 cr
  • CIST 2921IT Analysis, Design and Project Management4 cr
  • CIST 2381Mobile Application Development4 cr

04 / Homelab

A production homelab I run myself

Virtualization, networking and containerized services for learning, backups and self-hosted apps, all managed from one dashboard.

Homelab dashboard showing virtualization, container, network and media services
Dashboard overview: virtualization, containers, network services and media servers.

What's running

  • Proxmox
  • Unraid
  • Pi-hole
  • Nginx
  • Pterodactyl
  • Jellyfin
  • Navidrome
  • Kiwix
  • Automation & backups

What I learned

Virtualization, storage and backups, networking (VLANs, DNS), container orchestration and service monitoring. I focus on reliable backups, automated deployments, and keeping services isolated while still easy to reach.

05 / Tools

Free tools

Windows Autounattend File

Automates Windows deployment: installs Chocolatey during setup and uses it to install software.

Keep the computer on Ethernet during setup, because Wi-Fi drivers may not be available yet.

Download .xml

06 / 3D Printing

Designed and printed in-house

The printers behind my Etsy store, and some recent projects.

Bambu Lab A1 Mini

Bambu Lab A1 Mini

Compact and precise, for small, detailed parts.

Bambu Lab P1S

Bambu Lab P1S

Fast and reliable, for prototyping and production-quality parts.

Visit the Etsy store

Contact

Let's work together

I'm looking for my next IT role, remote or local to Pennsylvania. The quickest way to reach me is email.

jackehiles@hilestech.com LinkedIn Resume